Vacancy Title: ECM ADMINISTRATOR
Vacancy Location: IRVINE AREA
Vacancy Description: Wonderful career progression role for someone experienced in the care industry. If you have proven experience in the care industry and are competent within administration, this is the perfect opportunity to further your career. Our client require a full-time ECM Administrator for immediate start with an ongoing contract. The role holder will be a people orientated individual who is passionate about delivering the highest standard of support. Through their excellent organisational and communication skills, they will be able to support and manage how the care service is operating at a branch level through the monitoring of existing Service User calls. The main duties of the ECM Administrator will be revolve around the support of everyday business and of carers using an electronic monitoring system in real-time. This includes: Ensuring that all customer visits are monitored accordingly through the ECM software. Responding promptly and accurately to any alerts and taking appropriate action to avoid visits being delivered late or missed. Bringing Care Workers who do not follow protocol to the attention of superiors. Ensuring that manual logging is used when a Service User does not have electronic access. Ensuring factual and accurate information is held and that all computerised and manual records are up to date. Answering and conducting telephone calls in a professional manner. Providing information or advice on relevant matters, or transferring calls to the appropriate team member. Working together with the Care Co-ordinator to provide scheduling support. Communicating effectively. Preparing Company Office reports as required. Actively participating in the growth and development of the Company Office through maximising every sales and marketing opportunity. Following local, national and contractual regulation including the reporting of safeguarding and complaints. Implementing quality control procedures and processes to ensure the Company Office achieves the required level of compliance at all time. Ensuring Health and Safety legislation is adhered to at all times. Managing stakeholders and their requirements. Undertaking other duties as requested by your Line Manager. Essential requirements for the purposes of the role are: Experience in an administration role within a service delivery/customer service environment. Experience handling diverse enquiries in a fast-paced environment. Excellent organisational skills and adaptable working. Confident using own initiative to respond to situations and problem solve. Ability to remain calm under pressure. High standard of verbal and written communication skills. Ability to manage your own time to achieve tight deadlines. Care industry experience. Enhanced DBS check. Non-essential requirements for the purposes of the role are: Working knowledge of ECM/CM 2000 IT Experience. For more information please call 01294 473263 and ask for Debbie Grant!
Vacancy Date Added: 25/06/2021